THE Malaysian Communications and Multimedia Commission (MCMC) has issued 279 directives to various mobile service providers nationwide in response to ongoing failures to meet mandatory quality benchmarks for wireless broadband access.
The directives were issued under Commission Determination No. 2 of 2023 and follow extensive monitoring which revealed widespread non-compliance with the Mandatory Standards for Quality of Service (MSQoS).
In a statement released today, the commission said, of the total, YTL Communications received the highest number of directives at 154, followed by CelcomDigi with 50, TM Technology Services with 38, U Mobile with 27 and Maxis with 10.
“These directives are based on continuous monitoring, which has identified several providers falling short of the minimum service standards,” MCMC said. “Non-compliance has been detected across both urban and rural areas, directly affecting the quality of user experience.”
Key service parameters assessed under MSQoS include download speed, network latency, packet loss, service availability, web browsing session time and video streaming access time.
Service providers that fail to take corrective measures within the specified timeframe may face financial penalties of up to RM500,000 for each breach, as stipulated under subsection 105(5) of the Communications and Multimedia Act 1998 (Act A1743).
Since 2022, MCMC has issued a total of 984 compliance directives: 229 in 2022, 208 in 2023, none in 2024 due to delays in approval, and 547 so far in 2025.
The Commission reaffirmed its commitment to enforcing higher service standards to ensure a more reliable and equitable digital infrastructure for all Malaysians. - July 29, 2025
