KUALA LUMPUR – A complaint about the lack of care allegedly exhibited by Malindo Air (also known as Batik Air) after a flight last Friday was postponed for more than eight hours has caught the attention of Transport Minister Anthony Loke.
He tweeted yesterday that the company has been instructed to apologise to all affected passengers and take responsibility for the inconvenience caused.
On December 23, Twitter user @firdausjailan tagged Loke to express his frustrations with the management of Malindo Air, claiming that the carrier was callous with the passengers who had been stranded at the airport for long hours after their flight was delayed.
He also alleged that the carrier did not inform the passengers of the delay nor send blankets or neck pillows seeing they were stranded from 11am to 6pm in a cold airport.
The Twitter user also posted a 1 minute 53 seconds video, which garnered more than 207,000 views while the tweet had a million views at 1pm today.
Other users also weighed in with their frustrations and personal experience with various airlines.
User @Enspectre1 said the government should be firm with airline operators in Malaysia seeing that delays and cancellations are easily imposed on passengers. He also claimed that travel vouchers are provided in lieu of cash refunds.
As for user @MdShazli, he said: “YB this is our image same goes to MAS and others airline too.
“Timing, service, foods. I’ve experienced MAS few weeks back. The interactive monitor tak function untuk 8 hours flight. Foods pula Family Mart lagi better. Please YB (sic).”
Meanwhile, user @Countrynair said that airports in Malaysia should have amenities such as showers, beds and more seating areas, seeing that many are sleeping on the floor like “refugees”. – The Vibes, December 27, 2022
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