THE Malaysian Communications and Multimedia Commission (MCMC) has initiated a public inquiry on proposed mandatory standards for the registration of prepaid public cellular service users, aiming to enhance security and accountability across the sector.
In a statement today, the regulator said the inquiry, conducted under Sections 55 and 61 of the Communications and Multimedia Act 1998, is intended to ensure transparency, inclusivity and accountability in formulating the new standards.
“This initiative allows all stakeholders to provide feedback on the proposed standards, helping MCMC assess their suitability, effectiveness and impact before finalisation,” the commission said.
The proposed framework will replace the existing 2017 Prepaid User Registration Guidelines. It introduces a new secure mechanism based on Multi-Factor Authentication (MFA) to verify user identity and reduce fraudulent registrations.
The revised standards also expand enforcement powers to include not only service providers but also distributors responsible for registering end users.
“This measure ensures accountability throughout the registration chain, where distributors will also be bound by obligations under Section 51 of the CMA 1998, helping reduce misconduct risks that could compromise user protection,” MCMC added.
As part of new consumer protection measures, individuals aged between 12 and 17 will be required to register their SIM cards through a parent or legal guardian.
Additionally, a cap will be introduced on the number of SIM cards a single individual—Malaysian or foreigner—may register under their name, aimed at curbing abuse and illegal activities involving multiple SIM ownership.
MCMC has called on all stakeholders, including consumers, industry players, and advocacy groups, to submit their views to ensure the standards are “comprehensive, practical, and aligned with the current needs of the telecommunications industry.” - October 15, 2025
Feedback and views can be submitted via https://www.mcmc.gov.my/en/media/announcements/notice-public-inquiry-on-proposal-of-new-commiss until Nov 28.
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