ZETRIX AI Bhd was never appointed to collect mandatory social security contributions from employers or workers, the Social Security Organisation (SOCSO) said today, as Transport Minister Anthony Loke rejected claims that political considerations were behind the suspension of Zetrix and MyEG as JPJ revenue collection agents.
SOCSO said Zetrix’s role was limited to marketing, promotion and engagement activities for the voluntary LINDUNG Kendiri and LINDUNG Kasih schemes, which cover self-employed individuals and housewives.
“To date, Zetrix has never collected any social security contributions on behalf of SOCSO. Therefore, there is no issue of outstanding contributions, late remittances or funds still being held by the company,” it said in a statement.
SOCSO said third-party agents for the two voluntary schemes were appointed only after meeting its operational, system and compliance requirements.
LINDUNG Kendiri is implemented under the Self-Employment Social Security Scheme Act 2017 (Act 789), while LINDUNG Kasih comes under the Housewives’ Social Security Act 2022 (Act 838).
It said this was distinct from mandatory social security protection under the Employees’ Social Security Act 1969 (Act 4), which is administered through SOCSO’s existing mechanisms and enforcement measures without external collection agents.
SOCSO said prospective agents were required to undergo due diligence, including checks on their corporate background and any court cases or legal issues, while appointed agents remained subject to continuous monitoring and assessment.
Meanwhile, Loke said there was no political element or influence in JPJ’s decision to suspend the appointments of MyEG and Zetrix as revenue collection agents.
He said the action was based on financial facts and the principle of equal treatment for all companies appointed as agents.
Responding to claims that MyEG had links to UMNO, Loke said such political affiliations were irrelevant to his duties as transport minister.
“Ask them (UMNO). I do not want to be associated with any political party. My role here is to treat every company and agency fairly and equally.
“Their background or links to any party are irrelevant. One thing is certain, they have no links to my party.
“Our focus is on the facts. The clear fact here is that there are outstanding payments. Any outstanding payments that could have implications for the government will not be allowed to continue, and firm action will be taken,” he said at a press conference today.
Loke also questioned calls on social media for him to resign over the suspension, saying responsibility should not be shifted to the minister when the companies were alleged to have failed to meet their payment obligations.
“Some have been loudly calling for me to resign. The companies failed to make payments, but the minister is being asked to resign,” he said.
Loke had earlier announced that JPJ was suspending MyEG and Zetrix as its revenue collection agents effective today following their failure to transfer government revenue collections within the stipulated period.
The action followed reports alleging that Zetrix owed JPJ more than RM200 million involving collections from customers for vehicle road tax, driving licence renewals and traffic summonses.
It was earlier reported that Zetrix had failed to remit collected funds after its three-year contract with JPJ began in May 2023, citing a government official as saying the ministry was considering further action.
MyEG was established in 2000 to provide online government services, including road tax and vehicle insurance renewals in collaboration with JPJ. The company was rebranded as Zetrix in July 2025 as part of its transition from an electronic government services provider into a technology infrastructure group. - October 5, 2026
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