KUALA LUMPUR – RHB Banking Group said today that recent complaints of technical issues faced by customers only affected 0.5% of its clients.
In a statement, RHB said the error occurred, due to technical issues arising from its external service partner.
“Currently, RHB is conducting an investigation into the matter to determine the root cause.
“Additionally, the company has placed enhanced control measures to ensure access to customers’ banking accounts are not compromised and remains protected at all times,” said the banking group.
Yesterday netizens, who are also customers of the bank took to social media, claiming that they received by email the bank account statements belonging to other customers.
What was more alarming, is that they were able to access these e-statements using their own passwords, which, by default, is the users’ date of birth in numerals.
From these statements, users were able to obtain the customer’s full name, home address, transaction history, salary amount deposited and account number.
Immediately responding to the customers via email, RHB apologised to its clients for the error and urged them to not open those e-statements and delete the email.
RHB also added, new e-statements are in the process of being issued to its clients, and their data safety and security is the company’s top priority.
“We sincerely apologise to all our affected customers for the inadvertent error in the issuance of their e-statements.
“The error had been rectified immediately upon discovery and affected customers were notified on the same day through email and SMS messages,” said Datuk Khairussaleh Ramli, group managing director and group CEO of RHB Banking Group. – The Vibes, June 18, 2021
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