KUALA LUMPUR – Malaysia Airlines Bhd has received a full seven stars from Airline Ratings in an independent review of its Covid-19 health and safety measures.
The rating is based on seven criteria – Covid-19 guidance on the airline’s website, social distancing during boarding, flight attendants’ personal protective equipment (PPE), compulsory wearing of masks onboard, modifications to the meal service, passenger hygiene kits, and deep cleaning of the aircraft.
According to the review, the national carrier is deemed to have excelled in all categories, resulting in it being awarded seven stars, it said in a statement today.
Airline Ratings is a worldwide airline safety and product rating review website.
Its rating system ranges from one to seven stars, taking into account a number of different factors related to audits from aviation governing bodies, lead associations and the airline’s own safety data.
Malaysia Airlines group chief executive officer Captain Izham Ismail said Covid-19 presented a challenge unlike any the aviation industry has ever faced, and Malaysia Airlines needed to adapt its services and protocols quickly to ensure that passengers and staff are kept safe and comfortable.
“In July, we introduced the Fly Confidently campaign to educate passengers on the enhanced measures implemented across touchpoints at the airports as well as on board.
“We are very proud that the range of measures we have put in place, from check-in through to arrivals, have been recognised by Airline Ratings and hope that this seven-star rating provides further reassurance to our customers that every flight with Malaysia Airlines will be safe and enjoyable for all on board,” he said.
To take advantage of the airline’s great prices and outstanding Covid-19 safety record, he said guests can book their tickets via Malaysia Airlines’ app, the airline’s official website and participating travel agents. – Bernama, January 19, 2021
