KUALA LUMPUR – The Housing and Local Government Ministry (KPKT) has set up a call centre to contact individuals who fail to show up for their vaccination appointments.
Its minister, Datuk Zuraida Kamaruddin, said the initiative, in collaboration with Penggerak Kommuniti Negara and the National Unity Ministry, began last Tuesday at the vaccination centre (PPV) in Kg Ampang Indah Community Hall, Ampang, where seven operators trained for the purpose manning telephones.
The pilot project involves 177 individuals in three categories, namely individuals who have received appointment dates via the MySejahtera app but did not provide feedback, those absent for their second dose, and individuals who failed to show up for their first vaccination.
“All the individuals have been contacted. I received a report saying that 97% of those who received the calls responded that they would come (for the vaccination).
“This shows that the call centre operates very well to ensure the smooth running of the PPV as well as reduce the burden of frontliners at the PPV,” she said after inspecting the centre here today.
Zuraida, who is also Ampang MP, said her ministry also provides two-way transport for individuals who have problems travelling to vaccination centres.
Zuraida said a mobile clinic is also provided to assist in visiting target groups, such as senior citizens, persons with disabilities and the homeless, to administer vaccinations.
“In the future, we will ask the Health Ministry to allow us to go to the high-density areas, such as People’s Housing Programme (PPR) flats or villages as they may be too far away from the PPV,” she said.
Zuraida said the ecosystem model would be expanded to other states, such as Johor, Penang, Kuala Lumpur and Pahang to boost the national vaccination rate. – Bernama, June 12, 2021
