KUALA BERANG – The Domestic Trade and Consumer Affairs Ministry (KPDNHEP) has set up a special complaint channel for traders and consumers to submit any issues and problems related to food delivery services (p-hailing).
Deputy Minister Datuk Rosol Wahid said complaints can be channelled via email to [email protected] to allow appropriate action to be taken by the ministry.
“We have created a special channel so that not only traders but also consumers who have any problems can lodge complaints to us,” he told reporters after launching the Jualan Koperasi Prihatin Rakyat at Koperasi Felda Bukit Bading Terengganu Bhd in Felda Bukit Bading here today.
Meanwhile, Rosol said that last year, the ministry received 1,903 complaints on the services of p-hailing company Foodpanda while from January to August this year, a total of 946 complaints were made regarding the company.
“In 2020, KPDNHEP received 30 complaints about GrabFood while 43 complaints were received about the p-hailing company from January to August this year,” he said.
He said the ministry is actively engaging with the key players in the industry, especially Foodpanda dan GrabFood, to resolve all issues, including delays in payment of food sales to traders and high commission charges.
“Some p-hailing companies claim that the delay in payment is due to problems with their system. They promise to improve their system. There are also companies that want to lower their commission rates,” he said. – Bernama, October 23, 2021
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