KOTA BARU – Telecommunications companies (telcos) will be fined if they fail to provide the services to consumers as promised, said Communications and Multimedia Minister Tan Sri Annuar Musa.
He said the laws under the Malaysian Communications and Multimedia Commission (MCMC) require each telco to implement the minimum standards that have been set.
He said that if they do not meet the minimum standards set, MCMC has the authority to issue a warning to the company involved, including imposing a fine.
“In fact, MCMC now often goes down to the ground to look into problems and grievances faced by the people, either through information or complaints received directly or indirectly, as well as those that go viral on social media,” he said.
He told reporters this after the launching of the Learning From Home for Higher Educational Institute Programme at Kota Baru Polytechnic (PKB) in Kok Lanas here today. Also present were YTL Communications Sdn Bhd chief executive officer Wing K. Lee and PKB director Rosli Idris.
Elaborating further, Annuar said his ministry has created the National Digital Network (Jendela) Map portal as a platform for the people to lodge complaints regarding coverage and broadband speed, among others.
“In order to obtain quick information on which areas are affected, we have created the Jendela Map portal, in which MCMC can conduct daily monitoring so as to carry out follow-up actions, including repair works.
“Apart from that, we have also supplied equipment to MCMC to carry out a review and random measurement of telcos’ broadband speed as promised.
At least, this will make sure they are constantly on their toes and ready to improve their quality of service,” he said.
He added that his ministry takes a serious view of the matter since coverage involving telcos, including broadband, is a necessity for all levels of society.
He said that the matter, including the Act on telco services, will be tabled in Parliament for improvement and tightening of existing laws so that they could be implemented more effectively.
“We do not want this matter to escape our attention, in fact so far, some telcos have been fined.
“To improve telco services, including the quality of broadband services, we need to create a conducive ecosystem and get the cooperation from all parties,” he added. – Bernama, October 31, 2021
