Malaysia

Maybank apologises for disruption involving certain banking services

Maybank2u website, M2U app, MAE app, debit card usage affected, says bank

Updated 4 years ago · Published on 25 Apr 2022 3:31PM

Maybank apologises for disruption involving certain banking services
In a statement today, Maybank assures that customers’ account balances and details remain intact and secure. – Bernama pic, April 25, 2022

KUALA LUMPUR – Malayan Banking Bhd (Maybank) said that its services have begun to experience slowness due to unprecedented high traffic volumes across its platforms.

In a statement today, the bank said it is currently working on resolving and restoring its services over a disruption which affected the Maybank2u website, M2U app, MAE app and debit card usage starting from today 9am.

“Please be assured that your account balances and details remain intact and secure with us. We apologise to all affected customers for the inconvenience caused by this disruption.

“We appreciate the understanding and patience of our customers and will continue to update them periodically via Maybank’s official social media and M2U platforms,” it said.

For further assistance and updates, customers can contact Maybank Group Customer Care at 1-300-88-6688 (Malaysia) or +60378443696 (overseas) or follow/communicate with the bank via its social media platforms. – Bernama, April 25, 2022

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