CIVIL Aviation Authority of Malaysia (CAAM) has called on air travellers to closely monitor their flight schedules and prepare for possible operational disruptions during the busy school holiday period amid evolving global conditions affecting international aviation networks.
In a statement issued on Wednesday, the aviation regulator said passengers should remain vigilant and consistently follow updates released by their respective airlines before commencing travel.
“Passengers are advised to check their flight status regularly and arrive at airports earlier in anticipation of possible operational adjustments and congestion.
“Passengers are also encouraged to ensure that the contact information provided during booking remains updated and reachable, while retaining all travel and booking documents for reference purposes,” the statement said.
The authority warned that broader international developments could disrupt airline operations and alter flight schedules in certain regions, increasing the likelihood of delays, cancellations and airport congestion during peak travel periods.
CAAM also reminded travellers of their rights under the Malaysian Aviation Consumer Protection Code (MACPC), particularly in cases involving flight delays, cancellations, denied boarding, schedule changes or baggage-related issues.
Under the consumer protection framework, passengers whose flights are delayed by five hours or more may choose either to continue their journey with appropriate assistance from the airline — including accommodation and transportation where necessary — or opt for a full refund.
For flight cancellations, denied boarding, schedule changes of three hours or more, or route terminations, affected passengers may also be entitled to choose between rerouting arrangements or a full refund, subject to the provisions stipulated under MACPC.
“For voluntary cancellations, consumers are entitled to refunds for Passenger Service Charges (PSC), taxes, fees, fuel surcharges and regulatory charges, subject to ticket terms and conditions.
“Consumers are encouraged to first seek resolution directly with the relevant airline or airport operator. Should the matter remain unresolved, complaints may be submitted through the FlySmart CAAM platform for further assistance,” the statement added.
According to CAAM, airlines and airport operators are expected to address and resolve consumer complaints within 30 days in line with applicable consumer protection requirements.
Passengers affected by delayed, damaged or lost baggage were also advised to immediately report the matter to the airline by filing a Property Irregularity Report (PIR) at the airport and to retain all supporting documents for claims and verification purposes.
The regulator further urged consumers to rely only on official communication channels from airlines, airport operators and relevant authorities for verified travel updates and information.
Travellers were also encouraged to familiarise themselves with passenger rights and complaint procedures through the [FlySmart platform](https://www.flysmart.my?utm_source=chatgpt.com). - May 20, 2026
