IPOH – Online traders who suffer losses following the violent handling of parcels by employees of a courier company branch in Perak can file claims at the Tribunal for Consumer Claims Malaysia (TTPM).
State Domestic Trade and Consumerism, National Integration and Civil Society Committee chairman Datuk Abdul Yunus Jamhari said TTPM can be contacted as a last resort if both parties fail to find a solution.
“The Perak branch of the Domestic Trade and Consumer Affairs Ministry (KPDNHEP) has not received any complaints or claims regarding the viral issue that involves J&T Express filed at TTPM.
“Perhaps the traders are still discussing the matter with J&T Express,” he said when met by reporters after observing the implementation of the Festive Season Maximum Price Control Scheme in conjunction with the upcoming Chinese New Year celebration at the Pasar Besar Ipoh here today.
Yunus said traders who want to file a claim can visit the tribunal office at the Urban Transformation Centre (UTC) or its branches in other districts in Perak.
He said claims not exceeding RM5,000 can be filed at the small claims court.
A 15-second video has been making rounds on social media, showing several employees of the company throwing customers’ parcels about and shouting, believed to be due to their dissatisfaction with salary payments.
The action has also resulted in damaged parcels received by customers.
Meanwhile, Yunus said he has not received any report on increases in the prices of controlled items, including live chicken, chicken eggs, round cabbage, and pork, for Chinese New Year.
He also gave his assurance that supply is sufficient even though Chinese New Year will be celebrated during the implementation of the movement control order (MCO).
A total of 176 enforcement personnel and 79 price monitoring officers will be deployed to major retail areas, including hypermarkets and wet markets in the state, to monitor the supply and prices of essential goods, he said. – Bernama, February 9, 2021
