Malaysia

MCMC acts to resolve internet issues in 4 Sabah areas

Service providers will build new communications towers, among others

Updated 5 years ago · Published on 07 Jul 2021 3:36PM

MCMC acts to resolve internet issues in 4 Sabah areas
Sabah MCMC and service providers held a meeting with complainants and identified geographical issues as the cause of poor internet access for residents in Kg Sungoi Darat. – Bernama pic, July 7, 2021

KOTA KINABALU – The Malaysian Communications and Multimedia Commission (MCMC) has taken steps to resolve internet access issues in four areas in Sabah, particularly to enable students to follow home-based teaching and learning sessions. 

In a statement today, MCMC said the areas concerned are Sekolah Kebangsaan Desa Permai, Tongod in Kinabatangan; Pulau Sebatik in Tawau, Kg Sungoi Darat in Kota Marudu, and Kg Ulu Entabuan in Tenom.

It said that for SK Desa Permai, a meeting was held at MCMC Sandakan with service providers to observe learning sessions with students and identify problems faced, as well as detail MCMC’s plans to solve the issues. 

“As for the long-term solution, the location where teachers and students in Kg Tulang-Tulang have their sessions have been included in the implementation plan of a new communications tower under phase one of the National Digital Infrastructure Plan (Jendela). 

“Construction work on the new tower will begin early 2022 and is expected to be completed in December the same year. Meanwhile, the existing tower service in Kg Kuamut is in the process of being upgraded to 4G under the Jendela plan which is expected to be completed in December this year,” said MCMC.

In Pulau Sebatik, MCMC and service providers held a meeting with residents’ representatives besides conducting broadband speed tests, and temporarily advised residents not to change the 4G settings on their devices to enjoy existing Internet speeds.

As a long-term solution, a communications tower has been built in Kg Tamag, which is expected to be operational early this month. The tower will provide 4G services as well as improve Internet access in the area.

“This will also enable residents around Kg Tamang, Sekolah Menengah Kebangsaan Wallace Bay, and other nearby residents to carry out their daily activities with ease,” MCMC said. 

On Internet access for residents in Kg Sungoi Darat, Sabah MCMC together with service providers held a meeting with complainants and identified geographical issues as the cause of poor internet access.

In a joint effort with the Science, Technology and Innovation Ministry, Kg Sungoi Darat has been listed as one of the areas to be provided broadband access services via Very Small Aperture Terminal (VSAT) technology, MCMC said. 

It said the VSAT initiative is expected to be carried out sometime this month until September, while the long-term solution would be to include the area in future Jendela plans. 

The solution to the internet problem in Kg Ulu Entabuan, Tenom, meanwhile, will begin with a meeting between Keningau MCMC and service provider representatives tomorrow, it said. 

“For a long-term solution, work under Jendela to upgrade the 4G communications network coverage in Skim Penempatan Getah Lagud Seberang is being implemented, and is expected to be completed in January 2022. This effort will improve the quality of broadband coverage in Kg Ulu Entabuan,” MCMC said. – Bernama, July 7, 2021

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