KUALA LUMPUR – The Health Ministry has taken note of a case where two children suffered from cerebral palsy after being born in a government-owned health facility.
The ministry, in a statement, also assured that it would immediately complete an investigation into the matter, which has gone viral, adding that it understood the difficulties faced by patients and families and was always ready to help them.
The ministry explained that the case has been categorised as a complex complaint and its management is done based on the 2019 second edition of the Guidelines on the Management of Medico Legal Complaints in the Ministry of Health, which stipulates that every complaint must be investigated by the hospital involved and the ministry if necessary.
“A review found that the complaints for both cases had been investigated at the hospital level and the ministry level and in further investigation by the ministry’s legal advisory office.
“The management of cases like this takes a long time because it requires the involvement of various parties, including the medical experts involved and the Attorney-General’s Chambers,” it said.
The ministry said the complaint management process will only be stopped if the complainant or patient takes legal action.
It added that it can be contacted from time to time if the complainant wants to know the status of the case management. – Bernama, June 14, 2023
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