Technical glitch leaves thousands stranded at Philippine airports

MANILA – Thousands of travellers were stranded at Philippine airports today after a “loss of communication” at the country’s busiest hub in Manila forced hundreds of flights to be cancelled, delayed, or diverted.

Aviation authorities detected in the morning a “technical issue” involving the air traffic management centre at Manila’s domestic and international airport.

It came as many people began returning to the capital for work and school after the Christmas and New Year break.

There were chaotic scenes at check-in counters across the country as thousands of people tried to re-book tickets or find when their flight might take off.

Others who had boarded their aircraft before the glitch was announced waited for hours and then were deplaned.

Airport officials did not specify the cause of the problem, but budget carrier Cebu Pacific said in an advisory it was due to a “power outage and loss of communication”.

Airport authorities said the air traffic management system was partially restored by 4pm and flights were beginning to take off and land in Manila.

“The flight delays and diversions are only precautionary measures to ensure the safety of passengers, crew, and aircraft,” the Civil Aviation Authority of the Philippines said.

More than 280 flights in and out of Manila were cancelled, diverted, or delayed, affecting around 56,000 passengers.

Stranded travellers expressed outrage and annoyance over the malfunction and lack of information given by airport staff.

A woman who was supposed to fly to Singapore said she spent several hours sitting in the plane on the tarmac.

She and her fellow passengers were eventually deplaned and offered hotel rooms.

“We were told it was a complete failure of radio communications at air traffic control,” she said.

Tycoon Manny Pangilinan tweeted that he had been flying from Tokyo to Manila when the plane was diverted to Haneda due to “radar and navigation facilities” going down.

“Six hours of useless flying but inconvenience to travellers and losses to tourism and business are horrendous. Only in the PH. Sigh,” Pangilinan wrote.

Manila passenger Daryll Delgado said she had managed to rebook her flight for a later date after a “frustrating” experience.

An AFP reporter in the southern city of Davao said travellers were advised “not to head to the airport” – but many only found out their flight had been cancelled after they arrived to check in. – AFP, January 1, 2023