KUALA LUMPUR – Pos Malaysia today announced the implementation of its digitally-enabled initiative through its omnichannel chatbot that allows customers to self-serve customs clearance for inbound parcels from any device.
Pos Malaysia in a statement today said customers can now pay for their clearance fees and taxes online using the omnichannel chatbot which could improve overall customer experience significantly and reduce the delivery time to as short as three days – from arrival at customs to delivery at doorstep.
“By using the Pos Malaysia chatbot, customers can now self-serve with ease without having to make phone calls, visits or time-consuming trips to the airport.
“The payment process is enabled by a digital payment gateway, providing customers a choice of payment methods from credit cards to e-wallets that can be made online anytime, anywhere,” it said.
Pos Malaysia also noted that its customers from East Malaysia can expect to enjoy the convenience of the improved customs clearance system by the end of this year.
Meanwhile, Pos Malaysia Group chief executive officer Charles Brewer in the same statement said the national courier is committed to leveraging digital technology to deliver value and improving its customer experience.
“We are cognizant that our digital transformation underpins much of what we want to deliver and is critical to elevate customer experience, improve our services and lower our cost of production,” he said. – Bernama, September 20, 2022
