PUTRAJAYA – The government has recommended that the name of the Touch ‘n Go (TnG) visa card be changed to avoid confusion as the word “Touch ‘n Go” is synonymous with the toll payment system, said Domestic Trade and Cost of Living Minister Datuk Seri Salahuddin Ayub.
It is one of the immediate actions directed by his ministry in an engagement session with TnG management to resolve issues arising from TnG card services, he said.
Salahuddin said TnG needs to explain to users that TnG visa prepaid cards are only for the purpose of purchasing goods and services and for withdrawing money.
“This card cannot be used for the purpose of paying tolls and public transport,” he said in a statement issued in conjunction with the engagement session – where one of the issues raised was the use of TnG visa cards, especially for toll payments.
Salahuddin said TnG has been instructed to provide early notification to users on the card’s expiry period, as well as to improve and speed up the process for refunds and balance transfers.
TnG was also instructed to add card sales centres and TNG services in locations other than the existing ones in KL Sentral and Bangsar, in addition to asking online business platform providers to take down advertisements selling TnG cards by unauthorised third parties, he said.
“TnG was also given one week to produce the next follow-up action plan,” he said.
Salahuddin said his ministry’s enforcement division will take legal action against any party that sells TnG cards above the price set by the issuer under the Price Control and Anti-Profiteering Act 2011. – Bernama, January 25, 2023
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