KUALA LUMPUR – The Malaysian Aviation Commission (Mavcom) has suspended the Air Service Licence (ASL) of MYAirline Sdn Bhd.
It noted that a total of over 117,000 estimated passengers are affected by MYAirline’s suspension of operations, with a total value of over RM22 million in forward sales for scheduled flights from Oct 12, 2023 until March 31, 2024.
The commission said 58 per cent (RM12.8 million) of the forward sales are from travel agencies, followed by 41.8 per cent (RM9.2 million) from payments made by credit or debit cards.
“Mavcom will continue to engage with Bank Negara Malaysia (BNM) in finding possible avenues of recourse for affected passengers to obtain refunds for unfulfilled flight bookings,” added Mavcom.
It noted that a total of over 117,000 estimated passengers are affected by MYAirline’s suspension of operations, with a total value of over RM22 million in forward sales for scheduled flights from Oct 12, 2023 until March 31, 2024.
The commission said 58 per cent (RM12.8 million) of the forward sales are from travel agencies, followed by 41.8 per cent (RM9.2 million) from payments made by credit or debit cards.
“Mavcom will continue to engage with Bank Negara Malaysia (BNM) in finding possible avenues of recourse for affected passengers to obtain refunds for unfulfilled flight bookings,” added Mavcom.
It noted that Mavcom’s task force has been mandated to look into the affected passengers’ refunds and to provide recommendations on the way forward which may potentially include refining or expanding the mechanism for aviation consumer protection.
In the meantime, Mavcom will continue to engage with BNM in finding possible avenues for affected passengers to get their money back, it added.
MyAirline Sdn Bhd suspended its operations from October 12 until further notice due to significant financial pressures.
Following this, on October 16, Transport Minister Anthony Loke announced that the airline company's operating licence was suspended. – Bernama, November 1, 2023
