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KUALA LUMPUR — The Malaysian Communications and Multimedia Commission (MCMC) is calling up communications and multimedia providers to always provide customers with the nest services as per their contractual agreements.
According to a statement by MCMC, it expects service providers to provide a quality experience to customers during installation, usage, complaints, as well as treating consumers well and professionally.
Consumers, it said, could lodge complaints if the communication and multimedia services provided is not up to expectation to the service providers as stipulated in the General Consumer Code of Practice (GCC).
“If the solution offered is not satisfactory, the affected consumers can make follow-up complaints at the MCMC Complaints Portal via the link https://aduan.skmm.gov.my. Consumers also have the right to terminate the contract, subject to the terms and conditions of the contract,” it said.
However, MCMC said, the service provider would not be able to provide the best service to consumers if there is no cooperation from the latter to solve the problems.
“The consumer’s rights does not apply if this responsibility (to cooperate with service providers to solve problems) is not carried out by consumers,” it said, adding that MCMC will continue to ensure that communications and multimedia service providers provide the best quality of service to consumers. — Bernama, October 16, 2020
