PUTRAJAYA – Two major food delivery companies, namely Foodpanda Malaysia Sdn Bhd and Grab Malaysia, have been asked to submit proposals and a comprehensive policy to the Domestic Trade and Consumer Affairs Ministry to be implemented in the near future.
Its Minister Datuk Seri Alexander Nanta Linggi said this move was to improve the services offered to consumers, traders, and riders, including reviewing a lower charge rate than the existing rate.
He said the companies have agreed to give feedback to his ministry within 14 days on three matters.
“The three matters are a clear and orderly communication plan from the company to traders, consumers, and riders; a clear application system that does not confuse traders and consumers, as well as a policy on delivery charges, commissions, and payment of wages,” he said in a statement today.
Nanta said the move was a follow-up to a joint engagement session with the two companies on July 29 to discuss various issues related to the food delivery industry.
The session was to understand the overall business operations and cost structure as well as various issues arising and public complaints related to commission rates charged by such companies, especially during the movement control order and the current phase of the National Recovery Plan.
Nanta said during the engagement session, the ministry had obtained a detailed explanation of the operations of the two companies, and steps taken in addressing issues raised by consumers and traders.
He said the ministry was always concerned and took note of several issues that had been highlighted by consumers and traders related to the services provided by these companies.
At the same time, Nanta said the ministry called on the public to wisely choose goods and services and understand all the terms to ensure that no party takes advantage, especially as the country is currently facing the Covid-19 pandemic.
For complaints, the public can reach e-aduan.kpdnhep.gov.my, WhatsApp message to 019-279-4317, or send an email to [email protected]. – Bernama, July 31, 2021
