KUALA LUMPUR – The Malaysian Communications and Multimedia Commission (MCMC) has opened 20 investigation papers on mobile service providers from the findings of a quality service survey conducted nationwide last year.
Deputy Communications and Multimedia Minister Datuk Zahidi Zainul Abidin said so far two compounds have been issued to service providers that did not meet the standards set, with compounds offered amounting to RM60,000 and one compound being processed amounting to RM20,000.
“The compounds involve Celcom for failing to meet the standards in Sabah and Unifi Mobile in Melaka and Pahang,” he said when replying to a question by Steven Choong Shiau Yoon (Tebrau-PBM) at the Dewan Rakyat today.
Choong wanted to know the ministry’s measures to ensure 4G internet access is satisfactory after 3G service had been terminated in all interior and rural areas.
Zahidi said starting this year, MCMC will also step up its audits of 3,000 locations throughout the country involving areas that received complaints last year.
As of January 25 this year, he said, 1,466 existing 3G transmitting stations have been upgraded to 4G by main service providers such as Celcom, Digi, Maxis, and U Mobile.
He said efforts to upgrade existing 3G transmitting stations to 4G would continue to be implemented this year by using the existing spectrum to improve capacity and the quality of mobile broadband for consumers.
“Apart from that, the existing backhaul will also be upgraded to fibre optic networks in some areas to accommodate higher radio capacity in 4G service,” he said.
The upgrade of 4G backhaul and transmitting stations, he said, would ensure higher quality mobile broadband access with quality experience for consumers after the 3G service is completely terminated.
Through the National Digital Network plan, Zahidi said, 2,175 new towers will be built to expand 4G coverage especially in rural areas and the interior. – Bernama, March 15, 2022
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