A HOMESTAY owner received a rude shock when a guest, who was denied an extension left the mattress, sheets and pillow damaged.
In a social media post by Negeri Sembilan kini, the guest had previously requested to extend the stay by a day, but the request could not be fulfilled because the premises had already been booked by another customer.
Efforts to contact the guest after that also failed when the message was only read without any response.
The situation became even more shocking when the cleaner found red stains on the mattress.
“I would not say its blood, and there was no smell, but everything had to be thrown away,” said Carie.
The losses suffered included the mattress, sheets and pillows that were completely damaged.
Although the booking platform offers maximum compensation of RM150, the amount is far from enough to cover the replacement cost.
Carie added that she and her team immediately cleaned the room, disinfected it and arranged for new mattresses to be delivered so that the room would be comfortable for the next guest. “Ultimately, we had to bear the consequences ourselves,” she said.
The incident also serves as a reminder to other homestay hosts to be more careful in accepting guests.
Carie emphasised, “We strive to maintain the cleanliness and perfection of the homestay so that guests are comfortable.
Our hope is that every guest will appreciate our home as if it were their own.”
Some netizens said the owner should have lodged a police report. – December 26, 2025
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