THE Employees Provident Fund (EPF) will close all remittance counters across its offices nationwide from July 1 as part of an accelerated drive to modernise service delivery and expand the use of digital payment platforms.
Announcing the move today, the national retirement savings fund said the closure forms part of a broader strategy to streamline operations, improve efficiency and provide members and employers with more accessible transaction channels.
The EPF stressed that the change applies exclusively to remittance counters and will not affect any other services offered at its branches nationwide.
“All other service counters at EPF offices throughout the country will continue to operate as normal,” the fund said, assuring members that in-person assistance for non-payment related matters would remain fully available.
The transition represents one of the EPF’s most significant steps towards a digital-first operating model, reflecting a wider shift among Malaysian public institutions and government-linked agencies towards online service delivery.
Members wishing to make contribution payments after the closure date will continue to have access to multiple alternative channels, including the EPF’s i-Akaun mobile application, internet banking services, authorised bank agent counters, Self-Service Terminals (SSTs), as well as Mobile KWSP Team and Relationship Advisory (RA) services for those requiring additional support.
The EPF urged employers in particular to migrate their contribution payment processes to the i-Akaun (Employer) portal, describing it as the most efficient platform for ensuring smooth transaction processing and reducing the risk of administrative delays.
The fund also sought to reassure contributors that the closure of physical remittance counters would not affect their ability to meet statutory contribution obligations.
“With multiple alternative channels readily accessible, the transition is designed to be as seamless as possible for all parties involved,” the EPF said.
The decision underscores the growing adoption of digital financial services across Malaysia, a trend that accelerated significantly during and after the COVID-19 pandemic as consumers and institutions increasingly embraced online transactions.
Reaffirming its commitment to service excellence, the EPF said it would continue enhancing its platforms to ensure transactions remain secure, efficient and easily accessible to members and employers alike.
Members requiring assistance with digital payment channels or online account services are encouraged to contact the EPF directly or consult its official website for guidance and step-by-step support. - June 11, 2026
