COMMUNICATIONS Minister Datuk Fahmi Fadzil has urged staff of the Communications Ministry to harness the power of artificial intelligence (AI) to improve efficiency and service delivery, while cautioning against overdependence on the technology.
Speaking at the 2024 Communications Ministry Excellent Service Awards (APC) Ceremony for the Peninsular Zone at the Seri Angkasa Auditorium, Angkasapuri Kota Media, Fahmi said AI should be used wisely to complement, not replace, human excellence and effort.
“Think of it (using AI apps) like when we want to go somewhere – we open apps like Waze or Google Maps. These maps are examples of AI, where if we want to travel from point A to point B, we use them to avoid traffic jams,” Bernama cited him saying.
“My advice is, quickly understand and utilise AI, but it doesn't mean we should be less excellent or put in less effort. Work is still work, but it can be made easier with AI.”
He called on every department and agency under the ministry to organise monthly AI training sessions to ensure staff are adequately equipped to navigate the evolving technological landscape.
Fahmi also underscored the role of AI in addressing digital misinformation.
“For those here who use the X application, that platform has introduced AI called GROK, which analyses posts and, if there is anything suspicious or inaccurate, the information will often be provided,” he said.
“This means we too can use AI to combat fake news. We just need to be cautious in how we use it.”
He reminded staff, particularly the APC recipients, to uphold a standard of excellence and integrity in their work.
“Congratulations and well done to all. I hope the 2024 APC recipients will not be seen as having a decline in service after this. If you were at this level before, then moving forward, you must aim higher. Heavier responsibilities await – let APC be your benchmark for better performance in the future.”
A total of 691 ministry personnel, including 63 staff from the Malaysian National News Agency (Bernama), received the APC award, which includes a certificate of appreciation and a RM1,000 incentive.
Deputy Communications Minister Teo Nie Ching, Ministry Secretary-General Datuk Mohamad Fauzi Md Isa, and Bernama Chief Executive Officer Datin Paduka Nur-ul Afida Kamaludin were also in attendance. - May 15, 2025
