TELCO companies have reaffirmed their commitment to protecting customer data and privacy, following the use of mobile phone data (MPD) for official statistical purposes by the Malaysian Communications and Multimedia Commission (MCMC).
U Mobile Sdn Bhd, in a statement today, affirmed that customer data and privacy are its top priority, with policies and processes in place to ensure any shared data is anonymised, aggregated and fully compliant with applicable data protection laws and regulations.
“We are aware of the objectives of the initiative and are committed to working with MCMC in a manner that upholds the highest standards of data governance,” it said as reported by Bernama.
It noted that when the company does share the MPD, at no point will personally identifiable information be shared or processed.
U Mobile remains committed to safeguarding customer privacy and ensuring full regulatory compliance in all aspects of data management, it added.
Meanwhile, Telekom Malaysia Bhd (TM) also clarified that the MPD submitted to MCMC is fully anonymised and does not contain any personally identifiable information.
Data submission is carried out under strict governance and security protocols, with full compliance to applicable company policies as well as national laws and regulatory requirements, it said in a statement.
“TM remains fully committed to safeguarding the safety and privacy of customer data with responsibility and integrity,” it noted.
On June 6, MCMC clarified that its collection of MPD from mobile network operators (MNOs) does not involve the access, processing, or disclosure of any personally identifiable information.
MCMC said MPD was used strictly for the generation of official statistics to support evidence-based policymaking in two key domains, namely the information and communications technology (ICT) sector and the tourism sector. – June 8, 2025
