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MCMC suspends customer service line, complaints counters

Decision is precautionary measure amid rising Covid-19 cases nationwide, MCMC says

Updated 5 years ago · Published on 11 Jan 2021 3:25PM

MCMC suspends customer service line, complaints counters

KUALA LUMPUR – The Malaysian Communications and Multimedia Commission (MCMC) has indefinitely suspended its customer service line and complaints counters at all its offices from today.

MCMC in a statement today announced the suspension of its 1800-188-030 line and complaints counters as a safety and precautionary measure due to the Covid-19 situation. 

It said the public, however, could still channel their complaints via MCMC’s complaints portal on its website, e-mail to ([email protected]) or WhatsApp (016–220 6262) between 8.30am and 5.30pm (Monday to Friday). 

“MCMC always priotises the safety and health of the public and its employees….any inconvenience is regretted,” it added. – Bernama, January 11, 2021

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