Malaysia

EPF branch visits in MCO, CMCO areas by appointment only

Kiosks to operate from 8.30am to 4.30pm, with strict observance to SOPs

Updated 5 years ago · Published on 12 Jan 2021 5:47PM

EPF branch visits in MCO, CMCO areas by appointment only
The Employees Provident Fund says its offices and counters in MCO and CMCO areas will be open only for appointments, which can be made via its Janji Temu Online portal. – Bernama pic, January 12, 2021

KUALA LUMPUR – In light of the implementation of the movement control order (MCO), the Employees Provident Fund (EPF) has announced that all of its offices and counters in states under the MCO and conditional MCO (CMCO) will be open for appointments only. 

In a statement today, it said appointments can be made via Janji Temu Online.

Yesterday, Prime Minister Tan Sri Muhyiddin Yassin announced that Selangor, Penang, Melaka, Johor, Sabah and the Federal Territories of Kuala Lumpur, Putrajaya and Labuan will be placed under the MCO from January 13 to January 26, 2021. 

During the same period, the CMCO will be enforced in Pahang, Perak, Negeri Sembilan, Kedah, Terengganu and Kelantan, while Perlis and Sarawak would be placed under the recovery MCO (RMCO) also for the same period.

“All EPF kiosks will be operating from 8.30am until 4.30pm on weekdays, subject to strict observance of standard operating procedures (SOPs),” it said.

For matters regarding i-Sinar, such as checking application status, frequently-asked questions and application guideline, members are urged to visit i-Sinar Online, or call the i-Sinar special hotline at 03-8922-4848.

For other matters, members may secure an appointment via Janji Temu Online.

“The date for employers to remit their mandatory EPF contribution for 2021 remains on the 15th of every month.

“Employers can do so via i-Akaun (Employer), Internet banking, and appointed bank agent counters,” it said.

The EPF said as the country enters a new phase of necessary restrictions to curb the spread of Covid-19, members are highly encouraged to transact online via i-Akaun for selected services as much as possible and reduce the need to travel to its branches to minimise contact risks.

“If there is a need to come to its premises, the EPF requests all visitors to adhere to the SOPs in place such as temperature screening, checking in via MySejahtera and observing physical distancing measures during their entire visit.

“Any updates to our operations will be communicated to the public as and when necessary,” it said. 

For more information call the EPF’s Contact Management Centre at 03-8922-6000 or refer to its website. – Bernama, January 12, 2021

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