KUALA LUMPUR – The Malaysian Communications and Multimedia Commission (MCMC) today announced the National Courier Accelerator Plan (Pakej), set to deliver quality of service (QoS) and seamless coverage to support the e-commerce industry’s growth to double parcels per capita to 30 by 2025.
Chairman Fadhlullah Suhaimi Abdul Malek said Pakej is a five-year strategic road map beginning this year as a solution from the National Postal and Courier Industry Lab’s (NPCIL) aspiration to have first-class QoS for the people.
“In Pakej we are committed to the QoS set by industry and government, a industry-led digitalisation project with courier coverage mapping that strengthens the licensing regulatory framework.
“Pakej comes with eight initiatives within two pillars, to help drive the industry’s sustainability and to provide QoS and coverage-backed growth for the consumer,” he told the media in a virtual briefing today.
According to Fadhlullah, under the first pillar, Pakej will provide parcel point networks through asset sharing and collaboration with Posmen Komuniti, parcel commercial vehicle enhancement, and incentives to ensure support for the industry to sustain itself.
“From the consumer perspective, this will be the pillar that looks at QoS disclosure as well as incorporation of insurance policies for services that we procure – licensing framework review, a courier infrastructure network map, and an integrated national address system,” he added.
Under Pakej, Fadhlullah said, MCMC targets to create more parcel point networks, known as pick-up and drop-off (Pudo) facilities, to improve accessibility to pick up goods that consumers have ordered or purchased.
“Pudo will be an interoperable platform available to all courier providers that can be fairly accessed and used by everyone.
“Our target is to add around 4,000 new Pudo facilities per year, which subsequently will have a total of 30,000 points by the year 2025, in addition to the 10,000 operational Pudos we have today,” he said.
Fadhlullah noted that Pakej will be monitored by MCMC’s programme management office, which will oversee the targets as well as the timeline for the initiatives.
“From a governance standpoint, we have a pre-council steering committee that will be chaired by myself together with industry leaders, and the Pakej steering committee, which will be chaired by the communications and multimedia minister, who will table a quarterly report to the cabinet,” said Fadhlullah. – Bernama, June 17, 2021
