KUALA LUMPUR – The Malaysia Competition Commission (MyCC) has asked Shopee Mobile Malaysia Sdn Bhd to explain its conduct and provide solutions to complaints from customers and vendors concerning its first- and last-mile delivery services.
MyCC said it contacted the online shopping platform operator on Wednesday and told the company to explain how it would address these issues internally without further jeopardising users’ interests by the end of this month.
“Therefore, in light of the increasing complaints by consumers and merchants against Shopee with regard to the dissatisfaction with its first- and last-mile delivery services, MyCC has taken active steps to engage with Shopee to inquire into this matter,” it said.
The regulator said its engagement with the online shopping platform was also to better understand the nature of the online marketplace platform industry and the logistics industry that provides first and last-mile delivery services to these platforms.
MyCC said while it welcomed and acknowledged the innovation by industry players, which has improved Malaysians’ online shopping experience, it believed they must be mindful of conduct that might raise competition concerns and cause harm to their users, including end consumers and merchants.
“MyCC would continue our efforts in closely monitoring their future actions to address the recent issues and other competition concerns related to their platforms.
“Most importantly, we will not hesitate to invoke our investigation and enforcement powers against any enterprise suspected of infringing the law,” said MyCC chief executive officer Iskandar Ismail. – Bernama, October 21, 2022
