AIRASIA Group Bhd has advised passengers travelling during the upcoming Deepavali holiday period to arrive at airports earlier than usual amid expectations of longer queues at check-in counters, security screening and immigration checkpoints.
The airline said passengers should arrive at least two hours before domestic flights and three hours before international flights to allow sufficient time for check-in and other airport procedures.
"Check-in counters will close one hour before the scheduled departure time at Kuala Lumpur International Airport Terminal 2 (KLIA Terminal 2) and 45 minutes before departure at other airports in Malaysia for domestic flights," it said in a statement today.
Passengers can check their flight status and receive travel updates through the AirAsia MOVE application.
Those who have completed online check-in can also use airport kiosks to print their baggage tags before proceeding to the self-baggage drop counters.
For international travel, AirAsia reminded passengers to comply with the entry requirements of their destination and transit countries, including visa requirements.
Its Auto Visa Check feature allows passengers travelling to destinations requiring visas or Electronic Travel Authorisation to verify most travel documents in real time during online check-in, from 14 days up to one hour before departure.
"Simply check in via the AirAsia MOVE app or airasia.com, scan the visa sticker in your passport or upload your e-visa when prompted, and once verified, your e-boarding pass will be issued instantly.
"If verification is unsuccessful, just head to the airport check-in counter for a quick manual document check," it said.
Counter check-in services will be available only to passengers with reduced mobility, those travelling with infants below 24 months, pregnant women, senior citizens and unaccompanied young passengers.
Pregnant passengers must complete a form at the airport counter, while those more than 27 weeks pregnant must provide an approved medical certificate.
Passengers requiring wheelchair assistance are advised to make arrangements at least four hours before departure through the booking process or the 'My Bookings' section of the AirAsia MOVE application.
Meanwhile, Malaysian passport holders are encouraged to download the MyNIISe or MyBorderPass applications to facilitate immigration clearance at KLIA Terminal 2.
Passengers may also use electronic boarding passes through the AirAsia MOVE application.
"However, please note that at certain airports, passengers are still required to print their boarding pass at the airport counter for verification purposes," AirAsia said. - November 4, 2026
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