THE Malaysian Communications and Multimedia Commission (MCMC) is looking into public complaints regarding WhatsApp accounts that have reportedly been hacked, blocked, or rendered inaccessible.
In a statement today, the MCMC announced that it has referred the matter to Meta to seek clarification and appropriate action.
"The MCMC will continue to monitor this matter and seek cooperation from the platform to protect user interests.
"Affected users are advised to use official WhatsApp channels for account recovery or verification," the statement read.
According to the MCMC, account takeover and account suspension are two different issues.
"Accounts taken over by irresponsible parties can be misused for fraud, spam, or activities that violate WhatsApp's terms, subsequently leading to the account being suspended by the platform," the MCMC stated.
The commission also advised the public not to share verification codes or security PINs, to activate the Two-Step Verification feature, and to avoid suspicious links or applications.
The MCMC reminded the public to be wary of parties offering account recovery services that request money, personal information, or verification codes.
"If the issue cannot be resolved through official WhatsApp channels, users may lodge a complaint with the MCMC for further action and for the case to be referred to Meta," the commission said. – September 25, 2026
