YAN – The Human Resources Ministry has received 49 complaints on various labour-related issues via the Working For Workers (WFW) app since it was launched on Monday.
Deputy Minister Datuk Awang Hashim said the app was created to protect workers, especially foreigners, from any injustice in employment matters.
“From May 3 up to yesterday, a total of 49 complaints have been submitted through the WFW app.
“Selangor records the highest number of complaints with 15 cases, followed by Kuala Lumpur (14), Kedah (five), Johor (four), Perak and Penang (three each), Sarawak (two) while Melaka, Pahang and Terengganu have each recorded one case,” he told reporters after launching the Pre-Syawal Sales Programme at the Guar Chempedak Farmers’ Market here today.
He said 24 complaints were received from local workers, 24 others from foreign workers, and one from a trading officer, and all complaints had been verified by the ministry, many of which involved dismissals without notice, unpaid salaries, and lack of employment contracts.
Awang said the ministry also expected the number of complaints to increase especially after the Labour Centre begins operation in Sabah and Sarawak.
“The app can also be used by civil servants, but they are aware that they have their own procedures and disciplinary board, so there is no issue for them (with making complaints). But the app is open to all who want to lodge complaints,” he said.
On Monday, Human Resources Minister Datuk Seri M. Saravanan said the WFW app would serve as a platform for 15.7 million employees, including foreigners, to submit labour-related complaints and problems.
It is to ensure the rights and welfare of workers affected by employers’ misconducts are protected, and that employers and employees adhere to the country’s labour laws. – Bernama, May 8, 2021
