PETRON and Caltex have begun offering goodwill payments to customers with verified vehicle damage claims linked to suspected RON95 petrol contamination, as investigations into complaints received since Oct 3 continue.
Domestic Trade and Cost of Living (KPDN) Minister Datuk Seri Armizan Mohd Ali tod the Dewan Rakyat today that both companies had established customer recovery programmes based on specified criteria, without admitting fault or liability.
Eligible customers must submit complete complaints accompanied by valid supporting documents to qualify for the payments.
As part of its investigation, KPDN collected 262 RON95 samples from eight petrol station brands across eight states and three oil company depots as at Oct 31.
Of the total, 259 samples were taken from petrol stations and three from depots before being sent to the Chemistry Department for analysis to detect water and other foreign substances.
The ministry said preliminary findings dated Oct 29, covering 43 samples, found water content in all samples to be below 0.05 per cent, meaning it was below the minimum detectable and reportable limit.
The remaining samples are still being analysed, with a full report expected once all tests are completed.
KPDN also held engagement sessions with Petron and Chevron, which operates Caltex, on Oct 9 and 21 to identify the source of the suspected fuel quality problem.
Both companies have independently submitted samples from stations named in complaints to their respective laboratories, including facilities overseas, for testing.
KPDN said it would conduct detailed investigations across the entire fuel supply chain despite the complaints involving only certain petrol stations.
It added that every complaint would be investigated promptly, with strict action to be taken under existing laws if any offence was established. - November 5, 2026
