KUALA LUMPUR – Prasarana Malaysia Bhd is facing rapid-fire complaints from commuters today as they are frustrated with the long wait for trains due to delays caused by the clean-up of Monday’s LRT collision.
Many commuters have flooded the @AskRapidKL account on Twitter, with some sharing pictures of long queues around and outside the stations, and crowded trains – a violation of the standard operating procedures (SOPs) under the movement control order (MCO3.0).
In a post, @AskRapidKL shared images of socially distanced commuters adhering to SOPs, but other users responded with photos contrary to that.
Penumpang-penumpang Rapid KL terus mematuhi SOP dan melakukan penjarakan sosial ketika menggunakan perkhidmatan tren. Terima kasih kerana menjadi penumpang yang bertanggungjawab. #rapidkl pic.twitter.com/PuDAKGzq5i
— AskRapidKL (@AskRapidKL) May 26, 2021
“Harap (Hopefully) @MyRapidKL @AskRapidKL highlight la to @weekasiongmp @IsmailSabri60 @MKNJPM about the congestion due to this updated SOP,” tweeted @syafeeqkl.
Harap @MyRapidKL @AskRapidKL highlight la to @weekasiongmp @IsmailSabri60 @MKNJPM about the congestion due to this updated SOP https://t.co/cbEKSzm1gB
— Syafeeq (@syafeeqKL) May 27, 2021
“Kurangkan kapasiti 50% bermakna Prasarana kena la tambahkan kekerapan train LRT semua! Haiyoooo.. itu pun nak kena ajar ke?! Tahu tak 60% pekerja swasta still kena kerja pergi office?? (Reducing capacity by 50% means Prasarana should increase frequency of LRT trains! Do we need to teach you this? Don’t you know that 60% of private sector workers still have to go to the office??)” said @ArmaniKri
Kurangkan kapasiti 50% bermakna Prasarana kena la tambahkan kekerapan train LRT semua! Haiyoooo.. itu pun nak kena ajar ke?! Tahu tak 60% pekerja swasta still kena kerja pergi office?? ?? @AskRapidKL
— ?? Kri (@ArmaniKri) May 27, 2021
The Prasarana recovery team has shut one of the underground tracks, from Damai station to Pasar Seni, to accommodate the clean-up of the incident that happened near the KLCC station.
is there any problems with lrt kelana jaya line? my usual travel time usually take 50 minutes to arrive but now, 50minutes already and im still not halfway there. @AskRapidKL
— ?????? (@ZulaikhaAlissa) May 27, 2021
Meanwhile, commuters have also raised questions on the expected day that the clean-up works will be completed, allowing service to resume to normal.
RapidKL said that services are expected to return to normal tomorrow.
Trains are stopping for longer intervals at several locations to allow the trains from the opposite direction to pass.
“@AskRapidKL ni hasil kurangkan kekerapan LRT ya. Dah la lambat lepastu dekat setiap stop tu berhenti 10-15 minit (This is due to reduced LRT train frequency. On top of being late, we are stopping 10-15 minutes at every station),” tweeted @aisyxxi.
@AskRapidKL ni hasil kurangkan kekerapan lrt ya. Dah la lambat lepastu dekat setiap stop tu berhenti 10-15 minit. pic.twitter.com/ojx5GEaFiX
— ? (@aisyxxi) May 27, 2021
In response to the accident on Monday, RapidKL has uploaded an updated schedule of the trains on its Facebook page.
According to updated SOPs released by the National Security Council on May 24, commuters are expected to practise physical distancing with a 50% reduced capacity for rail services.
The adherence to social distancing is the responsibility of the rail operators. They are also expected to provide hand sanitisers at the stations, terminals and in the trains as well as providing MySejahtera QR codes at each terminal and station. – The Vibes, May 27, 2021
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