PETALING JAYA – The chilli sauce incident at McDonald’s Taman Buaya in Melaka has now become a police case.
Melaka Tengah district police chief ACP Christopher Patit confirms they are in the process of looking for the man involved to get his side of the story.
Patit, according to Bernama, said with the police report lodged by the fast food outlet's 19-year-old employee, there are now two versions of what happened, and they want to record the 45-year-old man's statement.
The man in question, Saiful Adly Abd Wahab, had taken to Facebook last week to complain that he was charged RM10.60 for 10 extra packets of chilli sauce while dining at the restaurant.
He did however mention in the comment section that he had yelled slightly at the staff as they were mulling how to register the charge for the chilli sauce in the point-of-sale (POS) system.
Following an internal investigation and review of the outlet's closed circuit television (CCTV) camera footage, McDonald's Malaysia presented its version of what happened, saying that there was an oversight initially where the customer had been given insufficient chilli sauce packets.
It added that the man later acted aggressively and insisted on paying for the extra chilli sauce despite being told it was for free.
McDonald’s said they would be lodging a police report on the matter.
Patit informed that the employee's statement had been recorded at the Melaka Tengah district police headquarters.
“We received a report lodged by a female employee of the fast food outlet at Ayer Keroh police station at 7.16pm yesterday (Tuesday) because she felt threatened and was worried over her safety after the male customer recorded the incident,” Patit said.
He added that there were two versions of what happened – the customer alleging he was asked to pay for the extra chilli sauce and the employee alleging she was forced to sell 10 packets of chilli sauce to the customer.
Patit said the woman claimed she was scolded and yelled at by the man in the incident between 10pm and 11pm on September 22.
The case is being investigated under Section 506 of the Penal Code for criminal intimidation.
Meanwhile, Patit said checks in the Integrated Police Reporting System (IPRS) found that a report was lodged by an enforcement officer of the Melaka branch of the Domestic Trade and Costs of Living Ministry (KPDN) after they issued a compound to the fast food outlet for not displaying a price tag.
On Tuesday, Melaka KPDN posted a video on their social media pages saying that action had been taken against the premises in question without furnishing any details, except that it was in connection with the viral chilli sauce issue.
However, following backlash from Facebook users that Melaka KPDN did not provide a detailed explanation of the compound they issued, they deleted the video.
They, however, reuploaded the same video yesterday, with an explanation in the comment section: “The price tags of every item sold must be displayed.” – The Vibes, September 28, 2023
