KUALA LUMPUR – Johor Menteri Besar Datuk Onn Hafiz Ghazi has promised improvements to the long queues at Immigration offices statewide, after a surprise visit to one of the branches.
The Umno lawmaker said among the measures that will be taken immediately are to improve the queue and numbering system as well as provide a more comfortable waiting space for the public.
Syukur Alhamdulillah
— Onn Hafiz Ghazi (@onnhafiz) May 23, 2022
Terima kasih Pengarah Jabatan Imigresen Malaysia(JIM) Johor, Tuan Baharuddin Tahir yang sudi berbicang dengan saya susulan lawatan saya ke Pejabat Kementerian Dalam Negeri (KDN) di Setia Tropika pagi tadi.
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Additionally, he said two immigration offices at Urban Transformation Centres (UTC) – Kota Raya and Pasir Gudang – have been ordered to open seven days a week from 8am to 10pm.
Other venues will also see their operating hours extended to 10pm daily from Sunday to Thursday, and up to 12.30pm on Saturdays.
He said this in a series of tweets today after meeting with Johor Immigration director Baharuddin Tahir.
The meeting was held after Onn Hafiz conducted a “spot check” at the Setia Tropika immigration office this morning to look into public complaints of long waiting lines for passport-related matters.
“The situation in Setia Tropika immigration has been like since May 1. This cannot persist. The Johor Immigration director has been asked to meet with me today,” he said earlier.
Keadaan di Imigresen Setia Tropika setiap pagi semenjak 1 Mei 2022.
— Onn Hafiz Ghazi (@onnhafiz) May 23, 2022
Keadaan ini tidak boleh berlarutan lagi.
Pengarah Imigresen Johor sudah diminta berjumpa dengan saya pagi ini. pic.twitter.com/9ZC2Gkcdxv
His visit to the location today follows his earlier posts on Twitter yesterday, saying he took note of the grouses raised by the public who are concerned by the extremely long queues at immigration offices.
Saya mengambil maklum perkembangan semasa yang dihadapi rakyat Johor yang ingin memohon ataupun memperbaharui pasport.
— Onn Hafiz Ghazi (@onnhafiz) May 22, 2022
Rata-ratanya rasa gelisah kerana terpaksa beratur panjang sehingga beberapa jam.
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His tweets have garnered numerous positive responses from netizens, who commended the menteri besar for taking the initiative to look into the matter.
Onn Hafiz’s spot check comes just three days after he travelled “undercover” as an ordinary citizen from the Johor Baru Sentral integrated transport hub to Singapore to experience the services and identify weaknesses.
Following the visit, he said there are many rooms for improvements and vowed to ensure a better travelling experience for the millions who visit the republic state each year.
Alhamdulillah, saya telah selamat pergi dan selamat kembali ke Johor. Saya lalui proses yang lazim dilalui semua.
— Onn Hafiz Ghazi (@onnhafiz) May 20, 2022
InsyaAllah, saya akan berjumpa dengan Pengarah Imigresen Johor, Kastam, KDN, JPJ, APAD dan SPRM Johor esok.
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Last Saturday, Onn Hafiz chaired a meeting with several government agencies, including from the Malaysian Anti-Corruption Commission (MACC), Customs Department, Immigration, and the Land Public Transport Agency to discuss the matter.
“Many consumer issues need to be resolved immediately. There are also several issues that do not make sense that have gotten the attention of the MACC, which will be further investigated.
Syukur Alhamdulillah
— Onn Hafiz Ghazi (@onnhafiz) May 21, 2022
Susulan daripada lawatan under cover saya semalam, hari ini saya telah mengadakan perjumpaan bersama jabatan dan agensi berkenaan.
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“A full report on the issues as well as solutions will be tabled to me in two weeks’ time,” he had said. – The Vibes, May 23, 2022
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