PETALING JAYA - The Malaysian Aviation Commission (Mavcom) said MYAirline is responsible for reimbursing all customers who have booked flights but can no longer travel after the airline suspended its operations.
Mavcom has asked MYAirline to manage all affected customers which includes notifying them of the suspension, and publishing the said notification in the airline’s available communication channels.
“The Commission stands firm that MYAirline is still liable to refund consumers who have purchased tickets but are unable to travel.
“Mavcom has instructed MYAirline to immediately manage affected customers which includes notifying them of the suspension, and publishing the said notification in the airline’s available communication channels,” it said in a statement.
This comes after MYAirline announced that it was no longer flying this morning.
Mavcom also asked MYAirline to stop bookings and sales of its flights on all platforms until further notice and also urged customers who bought tickets to fly from today onwards to contact the company’s complaint channel.
Meanwhile, Malaysia Airlines Bhd's parent company, Malaysia Aviation Group (MAG) in a statement, said it will assist affected passengers by re-allocating them on its flights between Kuala Lumpur and Kota Kinabalu, Kuching, Langkawi and Bangkok.
"Malaysia Airlines invites the management of MYAirline to work together in re-allocating their passengers on our flights," said MAG.
Batik Air also stepped in to assist affected passengers by offering special fixed one-way fares on selected routes from Kuala Lumpur.
The fares include Penang at RM129, Langkawi (RM159), Kuching (RM199) as well as Bangkok (Don Mueang International Airport) and Kota Kinabalu at RM299, one-way.
MYAirline's affected passengers are required to attach a copy of their MYAirline tickets and make the booking through [email protected].
AirAsia is also expected to make an announcement today on assisting affected MYAirline passengers. - The Vibes, October 12, 2023
