KUALA LUMPUR – CIMB Bank Bhd and CIMB Islamic Bank Bhd are implementing a single registered device rule regarding authentication for the CIMB Clicks app effective end-October 2022, in line with the enhanced security measures against scams.
In a statement today, the group said all new and existing users who download or reinstall the app will only be able to register a single device to use the app and its SecureTAC authorisation feature, with that one primary device to be paired to a CIMB Clicks ID at any one time.
For existing users who currently have two registered devices, the bank will also be initiating the migration exercise to a single device, which is targeted to complete by March 2023.
Samir Gupta, CIMB Group’s CEO of group consumer banking, said the bank is committed to ensuring that its security measures are continuously enhanced and tightened to protect customers against scams.
“We understand that this measure may impact some customers who legitimately use more than one device for their mobile banking needs via the CIMB Clicks app. However, we believe this is the right step as an additional measure to help ensure our customers’ funds and transactions remain secure.”
For uninterrupted banking services, CIMB has urged all customers to proactively review their CIMB Clicks app settings and remove non-primary devices – for example, secondary devices or devices that are no longer in use – as soon as possible before March 2023.
Samir said the introduction of the single device rule for the app will enable CIMB to start implementing the additional measures outlined by Bank Negara Malaysia to combat banking scams.
The bank will continue to proactively introduce enhanced security measures as planned in the coming months as part of its ongoing effort to safeguard customers from fraudulent activities.
Customers are reminded to only download the CIMB Clicks or CIMB OCTO apps from genuine app stores such as the Apple App Store, Google Play Store or Huawei AppGallery, and never from a link or unknown sources. – Bernama, October 25, 2022
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