THE healthcare sector produces a vast volume of data daily, yet much of it remains underutilised due to system fragmentation, outdated infrastructure, and the absence of unified standards. These challenges continue to impede efforts to convert unstructured data into actionable insights.
Former Deputy Governor Jessica Chew addressed these issues during a panel session titled ‘Digitalising Healthcare Data: Progress and Opportunities for Insurtech’, which explored the transformative potential of digitalisation across the healthcare and insurance landscapes.
The session focused on how enhanced digital integration could lead to significant improvements in service delivery — including streamlined claims processes, tailored medical and health insurance and takaful products, and better-informed decisions by consumers.
“Greater digitalisation can strengthen the healthcare-insurance nexus, making it more responsive to individual needs and ultimately improving outcomes for patients and policyholders alike,” Chew noted.
The panel also discussed the importance of interoperability, privacy safeguards, and cross-sector collaboration to ensure that data-driven innovation benefits both consumers and industry stakeholders.
As Insurtech continues to evolve, panellists agreed that addressing structural and technological gaps in healthcare data systems will be critical to unlocking long-term value and resilience in the sector. - August 7, 2025
