KUALA LUMPUR – Bangsar residents have expressed dissatisfaction towards Tenaga Nasional Berhad (TNB), after experiencing a series of power disruptions within the space of a few days.
“Early Saturday (October 17) morning at about 2.15am, there was a power failure along Lorong Maarof affecting several houses. Power supply was restored after about an hour.
“On the same day, there was another power failure which affected residents at Lorong Maarof, Jalan Limau Manis, and possibly neighbouring areas at about 8.30pm,” said Datuk M. Ali advisor of the Bukit Bandaraya, Bangsar, and KL residents association.
It is understood that calls were later made to TNB by residents requesting details of the engineer responsible for the area.
The purpose of the request, according to the statement, was for residents to find out the reasons as to why there are constant power outages in the area.
“Despite taking note of the request, even after more than one hour there was no feedback from TNB,” said M. Ali.
Clearly dissatisfied by TNB’s lack of response, M. Ali asked why Malaysia’s sole electricity provider is reluctant “to furnish contact details of its engineers if the customers desire to get in touch with them, especially after office hours when power supply is disrupted repeatedly on the same day in the same area?”
TNB responded when contacted by The Vibes, saying that they have contacted and apologised to the complainant.
“Corrective and preventive actions had been undertaken to prevent recurrence of the outage.
“As a good corporate citizen, TNB welcomes suggestions to improve communications with our customers and is thankful for the complainant’s suggestion,” TNB said when contacted. — The Vibes, October 20, 2020
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